Rental terms
All guests must agree to and accept the following terms before booking.
1. Itinerary Confirmation
Additional Items and Services: For additional passengers, facilities, or water activities, please contact us at least 5 days prior to departure. Related costs will be calculated based on the website price on the day of the change. If the number of passengers is less than the reservation, or additional facilities and water activities are cancelled, due to administrative arrangements, related costs will be settled based on the original order size.
Passenger Capacity and Safety: Under all circumstances, the number of passengers on board must comply with the vessel's legal capacity. If the number of passengers exceeds the reservation, please contact us immediately to make up the difference.
Reservation Purpose and Pricing: The prices displayed on the website are primarily for recreational purposes. For business promotions, weddings, or special events, please contact us in advance for a customized quote to ensure appropriate support and services are provided.
2. Boarding and Itinerary Guarantee
Time Reservation: If the renter is absent two hours (yacht) / fifteen minutes (speedboat and other services) after the originally scheduled boarding time, they will be deemed to have forfeited their right to the voyage.
Navigation and Route Arrangement: To ensure navigational safety, the final route and duration will be determined by the captain based on weather, traffic, and sea conditions on the day. If the itinerary is adjusted due to environmental factors (such as delayed departure or earlier arrival at shore), please refer to the full terms of service for details. Any additional costs incurred due to the route must be paid to the boat owner on the day of the trip.
3. Navigation Safety and Rules
Safety Behavior Guidelines: Passengers are responsible for their own safety and the safety of their companions. Participation in water activities involves natural risks; passengers are advised to arrange additional personal insurance as needed.
Environmental and Property Maintenance: For your personal safety, please avoid jumping from the upper deck or swimming at night. Please keep your personal belongings safe; Holimood and the boat owner will not be responsible for them. Police assistance can be sought on your behalf if necessary.
Damage and Liability for Facilities: During the charter period, the charterer shall bear the costs of repair, restoration, or replacement of any equipment, appliances, devices, or other property on board that is damaged, destroyed, stolen, or removed.
Legal Conduct Guarantee: All itineraries must comply with local regulations. In the event of violations or the carrying of prohibited items, the shipowner will prioritize cooperation with law enforcement to protect the reputation of both parties and reserves the right to adjust the itinerary immediately.
During the charter period, if any equipment, appliances, devices, or other property is damaged, destroyed (excluding normal wear and tear), stolen, or removed, the charterer shall pay the shipowner for the cost of repair, restoration, or replacement of the relevant items.
Large Equipment and Cooking: If the charterer plans to bring large equipment (such as audio equipment, cooking equipment, etc.) or needs to cook for themselves, please obtain prior confirmation from the shipowner to facilitate the ship's power and space allocation.
Handling of Special Circumstances: To ensure navigational safety, if itinerary adjustments are necessary due to mechanical issues or uncontrollable factors, the shipowner will prioritize safety in the scheduling. For related itinerary changes or compensation arrangements, please refer to the full text of the 【Terms of Service】.
Bad Weather Arrangement
- In case of adverse weather, vessel owners will decide whether to sail or not or change the route of that day in light of the circumstances. All decision made will be based on safety. Vessel owners reserve all rights to cancel or reroute the boat trip in terms of adverse weather conditions.
- The boat trip will remain scheduled as usual without a refund, when:
i) Typhoon signal 1 or Red Rainstorm Signal are hoisted;
ii) The higher typhoon signal is changed to typhoon signal No. 1 and Black rainstorm Signal is changed to Red Rainstorm Signal two hours before onboarding
Guests shall keep close contact with the vessel owner to determine the arrangement for that day.
- If Typhoon Signal No. 3 or above or Black Rainstorm Signal is still hoisted 2 hours before the onboarding time, the trip could be rescheduled or cancelled.
Reschedule（for booking from April to September）:
According to the reservation vacancy, reservations can be changed to the same weekdays or weekends in the same year, guests may have to bear the extra fee if applied (Please contact vessel owners for details), and the difference in updated reservation is non-refundable.
Cancelation:
If an order is canceled due to bad weather, the paid fees will be refunded.
- If the No. 3 or higher typhoon signal or Black Rainstorm Signal is hoisted during the charter period, the vessel owner has the right to return earlier time than scheduled in accordance with the Hong Kong Shipping Ordinances and for safety reasons. There will be no compensation, rescheduling or refund in the remaining time.
- In the event of cancellation or rescheduling of any charter order, food and beverage in all booking orders shall not be changed or cancelled. Due to food preparation or other factors, guest still has to bear the full cost（Please contact vessel owners for details）and pick up the food from the selected location on time.
- All changes must be paid within one week, otherwise all rights will be deemed to be waived.
- If the boat is unable to pick up passengers at the designated pier due to weather conditions o water situation, guests shall board according to the pier suggested by the vessel owner.
- Guests can only change the reservation time once.
Cancellation Policy
1. Free Change Protection Within 24 Hours After Booking
Note: If the booking is made less than 14 days before departure, the following change and cancellation policy applies directly.
2. Booking Changes and Cancellations
If the above protection period has passed, requests will be handled according to the policy level applicable to the itinerary. To protect scheduling and operating costs, bookings less than 7 days before departure are treated as fully confirmed and cannot be changed or cancelled.
| [Ultimate Flexible] Policy Level |
| Category |
Free Cancellation or Rescheduling |
Cancellation or Rescheduling Handling Fee |
| Weekend / Holiday |
14 days before departure |
7 to 14 days before departure: 30% of the total booking amount will be charged
Within 7 days before departure: changes or cancellations are not allowed |
| Weekday |
7 days before departure |
Within 7 days before departure: changes or cancellations are not allowed |
Holimood Points and refund note: After the necessary handling fee has been deducted, the remaining balance will be issued as Holimood Points (valid for one year). If the renter ultimately decides to cancel and does not keep the points, we will deduct a 10% administrative handling fee before refunding the cash balance.
