Rental terms
Bad Weather Arrangement
- In case of severe weather, the owner will decide whether to depart or change the itinerary for the day, with safety as the primary consideration. The owner reserves all rights to decide whether to depart and to determine the itinerary.
- The sailing schedule will remain unchanged without refund in the following circumstances:
i) If Typhoon Signal No. 1 or Red Rainstorm Warning is hoisted before departure;
ii) If Typhoon Signal No. 1 or Red Rainstorm Warning is hoisted before boarding, or if the higher typhoon signal is lowered to Typhoon Signal No. 1, and the Black Rainstorm Warning Signal is lowered to Red Rainstorm Warning two hours before boarding.
The charterer should maintain close communication with the owner to confirm the itinerary for the day.
- If the Observatory still hoists Typhoon Signal No. 3 or above, or issues a Black Rainstorm Warning two hours before boarding, the following procedures will apply: The charterer may choose to reschedule free of charge, with 100% of the payment converted to Holimood Points. If the charterer ultimately decides to cancel and not retain points, we will refund in cash after charging a 10% administrative fee.
- If a typhoon signal of No. 3 or higher or a black rainstorm warning is hoisted during the charter period, the shipowner has the right to return to port earlier in accordance with maritime regulations and for safety reasons. No compensation will be provided for the remaining time.
- If a reservation needs to be rescheduled or cancelled, we will do our best to assist the charterer in rescheduling or cancelling catering orders.
If a rescheduling or cancellation is notified within 24 hours before departure, due to catering preparations or other factors, we can only arrange catering delivery to the charterer's designated address, which will be considered as fulfillment of the service. All catering (including complimentary and optional meals) will not be included in future rescheduled sailings, and the charterer must reorder at the market price on the website.
Cancellation Policy
Rescheduling
Reschedule at least 30 days before the departure date, guest shall pay a handling fee of 10% of the total order amount;
Reschedule at least 14 days before the departure date, guest shall pay a handling fee of 20% of the total order amount;
Reschedule at least 7 days before the departure date, guest shall pay a handling fee of 50% of the total order amount;
No reschedule is allowed within 7 working days before the departure date.
- According to the reservation vacancy, the reservation can be changed to October of that year or later. If you want to change to a date before October of that year, guest will have to pay an additional handling fee（i.e. 20% of the total amount of the order）.
- If the guest’s initial booking date is a weekday, the change date must also be a weekday; if the guest’s initial booking date is a weekend/public holiday, the changed booking date must be a weekend/public holiday and shall bear the difference of all updated booking.
- Guests can only change the reservation time once.
- Guests may not choose another vessel when changing the reservation.
- In the event of cancellation or rescheduling of any charter order, drinks and meals in all booking orders shall not be changed or cancelled. Due to food preparation or other factors, the lessee still has to bear the full cost（Please contact vessel owners for details）and retrieve the food from the selected place on time.
Cancellation
Cancelling on at least 45 days before the departure date, the guest shall pay a handling fee of 20% of the total order amount;
Cancelling on at least 30 days before the departure date, the guest shall pay a handling fee of 30% of the total order amount;
Cancelling on at least 14 days before the departure date, the guest shall pay a handling fee of 50% of the total order amount;
No cancellation is allowed within 14 working days before the departure date.
